Frequently Asked Questions

1. ¿Where can I send my general comments (questions, suggestions, etc.)?
   Answer:
   Email : gerencia@topsecurity.mx
   Telephone: 866 216 89 79 / 216 89 80.
2. ¿What hours does the TopSecurity online store operate?
   Answer: The site operates 24 hours a day, 365 days a year, however, the operation of your orders is subject to the operating hours of our warehouses and operational centers, which is Monday to Friday from 8:30 a.m. to 6:30 p.m.: 30 hours and Saturdays from 9:00 a.m. to 1:15 p.m., except official holidays and extra-official days that the company provides to collaborators. In any case, you can follow us on social networks to find out the official announcements of changes in the company's schedules.
3. ¿What states does the product arrive in?
   Answer: The sales coverage of this SITE is limited to Mexico (country). Sales coverage applies exclusively within Mexican territory, however, some populations may be limited due to their geographic location, which is why we suggest consulting with the sales advisor about the available coverage.
4. ¿Is the price different in a physical store than in an online? 
   Answer: Product prices and promotions in the online store may be different from promotions in physical stores.
5. ¿How long will it take for my product to arrive?
   Answer: The delivery time of the orders will vary with respect to the geographical area where the USER resides, the time and date on which the payment for their order is made, as well as the conditions and policies of the parcel companies with which CYCLONOVA SA DE CV has current agreements.
6. ¿What happens if I don't make the payment by transfer within 24 hours?
    Answer: At the end of the 24-hour period available to transfer payment for your order, it will be automatically canceled by the system and the merchandise will not be shipped. The product will be available for sale again on the site.
7. ¿Do you make payment on delivery?
   Answer: It is important to note that CYCLONOVA SA DE CV does not receive payments on delivery.
8. ¿What happens if I misuse the product purchased from the TopSecurity online store?Answer: Any use of products purchased on our site is the complete responsibility of the user. CYCLONOVA SA DE CV does not accept any relationship and/or responsibility for any event arising from the use of the products purchased on our internet portal.
9. ¿What happens if my item arrives damaged?
   Answer: in the event that the item is defective, the customer will have 3 calendar days to request any corresponding return due to product failures. Said claim must be requested in the first instance via email to the email address Gestión@topsecurity.mx where the client will be informed if their guarantee request qualifies or is rejected according to established terms and conditions. (https://www.topsecurity.mx/terminos-y-condiciones/)

¿Is this your first time here?

 Browse topsecurity.mx by clicking on the categories at the top left of the screen. If you're looking for something specific, you can type a keyword in the field with a magnifying glass icon.

 While browsing our categories, you can click on an item to go to the specific page for that product. There you will find information about available sizes and colors, and specific product details. Did you like any article? Add it to your Cart.

Access your Cart at any time by clicking the icon in the upper right corner of the page. In your Cart you can modify your order, check the approximate shipping cost and know the total amount of your order.

Payment methods

At CYCLONOVA SA DE CV we want to make your purchase easier and simpler for your greatest satisfaction, that is why we have various payment methods to adapt to your needs:

• Cash
• Transfer or Bank Deposits
• Credit and debit cards
• Payment Market

In the case of cash operations, through electronic transfer or credit/debit cards, the purchase will be considered to have been successfully made once the purchase amount is reflected in the account of CYCLONOVA SA DE CV

If the customer decides to make their purchase through other payment methods, the customer will receive a barcode in their email which they must present to make the corresponding payment. Any extra charges derived from said transaction will be borne entirely by the user.

Guarantees.

We guarantee that all transactions you make at www.topsecurity.mx will be 100% in accordance with the standards of the highest authority for online shopping sites, and we have combined the best of our skills with that of other specialist companies for the processing of payments (Mercado Pago).

¿Who will make the shipment?

Top Security works in collaboration with a large number of carriers from different markets. We use the most convenient one to deliver your order as soon as possible and without extra costs. Such as: Express Package, DHL, FedEx, Estafeta, among others.

Payments by card

For your security, transactions are encrypted.

 Top Security guarantees that all the information you share with us is handled completely securely. All information is sent encrypted to ensure complete security of any sensitive information.

Charges at the time of sending your order

If the transaction with your credit card is approved, the amount will be set aside immediately and you will receive an email confirming your order. Your card will be charged when we ship your order.

If the card transaction is not approved, your order will be cancelled. If you have any questions, contact your bank or card provider.

¿What should I do if I see a double charge for my order?

Some banks may show a pre-authorization and a subsequent actual charge.

The pre-authorization amount will be unlocked automatically once the order has been shipped.

If this is not the case, we recommend that you contact your bank so that they can expedite the unlocking of the pre-authorization.

PayPal.

To make your payment you will only need a few steps

1. During checkout, select PayPal as your payment method.

2. To continue payment, you will be sent to the PayPal website.

3. If you are already a PayPal customer, you can log in with your username and confirm the payment. If you are not a PayPal customer, you can create a PayPal account and then confirm the payment.

4. You will return to the topsecurity.mx page and your order and payment will have been successfully processed.

Payment Market  

To make your payment you will only need a few steps

1. During the checkout process, select Mercado Pago as your payment method..

2. To continue with the payment, you will be sent to the Mercado Pago website.

3. If you are already a Mercado Pago customer, you can log in with your username and confirm the payment. If you are not a Mercado Pago customer, you can create an account in Mercado Pago and then confirm the payment.

4. You will return to the topsecurity.mx page and your order and payment will have been successfully processed.