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Frequently asked questions

  1. Where can I send my general comments (questions, suggestions, etc.)?
     Answer: Mail:​gerencia@topsecurity.mx
    Phone : 866 216 89 79 / 216 89 80.
  2. What hours does the TopSecurity online store operate?
         Answer: The site operates 24 hours a day, 365 days a year, however, the operation of your orders is subject to the operating hours of our warehouses and operational centers, which is Monday to Friday from 8:30 a.m. to 6:30 p.m.: 30 hours and Saturdays from 9:00 a.m. to 1:15 p.m., except official holidays and extra-official days that the companyprovides to collaborators. In any case, you can follow us on social networks to find out the official announcements of changes in the company's schedules.
  3. What states does the product arrive in?
    Answer: The sales coverage of this SITE is limited to Mexico (country). Sales coverage applies exclusively within Mexican territory, however, some populations may be limited due to their geographic location, which is why we suggest consulting with the sales advisor about the available coverage.
  4. Is the price different in a physical store than in an online store?
    Answer: Product prices and promotions in the online store may be different from promotions in physical stores.
  5. How long will it take for my product to arrive?
    Answer: The delivery time of orders will vary with respect to the geographical area where the USER resides, the time and date on which the payment for their order is made, as well as the conditions and policies of the parcel companies with which CYCLONOVA SA DE CV has current agreements.
  6. What happens if I don't make the payment by transfer within 24 hours?
    Answer: At the end of the 24-hour period available to transfer payment for your order, it will be automatically canceled by the system and the merchandise will not be shipped. The product will be available for sale again on the site.
  7. Do you make payment on delivery?
    Answer: It is important to note that CYCLONOVA SA DE CV does not receive payments on delivery.
  8. What happens if I misuse the product purchased from the TopSecurity online store?
    Answer: Any use of products purchased on our site is the complete responsibility of the user. CYCLONOVA SA DE CV does not accept any relationship and/or responsibility for any event arising from the use of the products purchased on our internet portal.
  9. What happens if my item arrives damaged?
    Answer: in the event that the item is defective, the customer will have 3 calendar days to request any corresponding return due to product failures. Said claim must be requested in the first instance via email to the email address Gestión@topsecurity.mx where the client will be informed if their guarantee request qualifies or is rejected according to established terms and conditions (https://www.topsecurity.mx/terminos-y-condiciones/)